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Summary service operations chapter 1-7, 9, 11,12 Fitzsimmons, Fitzsimmons and Bordoloi
- Summary • 42 pages • 2016
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Summary for the course service operations, chapter 1-7,9,11,12 (exam chapters).
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Health service operations management summary of lectures and literature
- Summary • 63 pages • 2021
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Full summary of lectures and mandatory literature. 
Week 1: health service quality and value-based healthcare 
Week 2: unit operations management 
Week 3: process operations management - pathways and chains 
Week 4: variability, uncertainty & flexibility 
Week 5: continuous improvement, theory of constraints & six sigma 
Week 6: lean management 
Literature: 
•	Bowers et al. (1994) 
•	Ahaus (2018) 
•	Fitzsimmons & Fitzsimmons: Chapter 6; Service Quality, pages 143-147 
•	Van Veen-Berkx et...
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Service Operations Course Resume
- Summary • 20 pages • 2017
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- $3.30
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Service Operations course resume
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Summary QSS (Quality of Service Support)
- Summary • 23 pages • 2018
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Summary of the course Quality of Service Support (QSS) taught in the fourth block of the second year.
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